Community Program
Support for Seniors
Patient, friendly, in-person I.T. help for seniors in independent living apartments and Seniors Clubs—so technology brings confidence, connection, and independence instead of frustration.
Why This Matters
Bridging the digital divide—one resident at a time.
Capslock is committed to extending our I.T. expertise to the cherished members of our community who live in independent apartments and participate in Seniors Clubs. Our Support for Seniors program empowers older adults with the tools and confidence they need to navigate today's digital landscape.
Technology plays an ever-growing role in daily life, and seniors deserve equitable access to its benefits. We deliver a seamless, user-friendly experience—helping seniors embrace technology, connect with loved ones, access vital services, and enhance their overall quality of life.
Transparency, accessibility, and personalized assistance are at the forefront of everything we do. Together we can help our seniors thrive in the digital age while preserving their independence.
How We Help
What We Support
Real-world, everyday tech help—taught one step at a time.
Smart Devices
Setting up Smart TVs, printers, and other smart home devices.
Device Diagnostics
Diagnosing issues with phones, laptops, computers, and tablets.
Account & Password Help
Assistance accessing website accounts and safely resetting passwords.
Video Calls
Connecting to and using video conferencing tools like Zoom to stay in touch.
Social Media
Learning how to use Facebook, Instagram, and other social apps with confidence.
Safe Browsing & Shopping
Searching, shopping, and browsing safely with Google and trusted sites.
Cellphone Basics
Texting, email, taking photos, and navigating your cellphone day-to-day.
Referrals
Guidance on approaching a trusted third party when a job is out of scope—Capslock can refer out.
Our Boundaries
Support Limitations
For the protection of both seniors and our technicians, there are a few things we will not do on a senior's behalf.
- Handling a credit card or purchasing anything online on behalf of a senior.
- Any device maintenance that involves the deletion of data.
- Virus removal.
- Working with or on any device or data that involves illegal activity or explicit material (at Capslock's discretion).
Confidentiality & Disclosure
Your information stays private.
During these services Capslock may be exposed to client information and data. We will keep confidential—both during the term and after the termination or expiration of our services—any trade secrets, data, information, or intellectual property that the client, or any of its subsidiaries or affiliates, provides or to which Capslock is granted access.
Please note: Capslock is legally required to report any data containing child pornography or abuse of any kind to the appropriate authorities.
Program Packages
Two Ways to Partner With Capslock
Whether your organization wants to manage bookings or have us handle everything directly, we have a package that fits.
Package 1
Building-Provided Care
Residential I.T. Services managed by the organization.
For buildings or organizations that wish to offer Residential I.T. Services to their residents or members. You book the appointments and may provide the service for free or resell it.
Booking: Handled directly by your organization on site. Our technician arrives at the scheduled block and receives the day's schedule. Residents can visit a prepared room (minimum 20 min) or we can do apartment visits (recommended 30 min–1 hour).
Billing: Capslock bills your organization monthly. The full block is billed even if not all time is booked. If your I.T. setup allows, our technician can also help staff with questions during unbooked time.
| Block | Price / Visit |
|---|---|
| 3-Hour Block | $250 + GST |
| 4-Hour Block | $300 + GST |
| 7.5-Hour Block (w/ 30 min lunch) | $500 + GST |
| Multiple Visits / Week | Please inquire |
Package 2
Client-Managed Care
Residential I.T. Services managed by Capslock.
For buildings or organizations that want Capslock to provide Residential I.T. Services to their clients independently, with minimal administrative overhead on your side.
Booking: Your residents book directly with Capslock by phone or online. Like Package 1, bookings take place in a recurring weekly block. Capslock reserves the right to postpone bookings to the following week if fewer than two total hours are scheduled. Space can still be provided on site, though this package aligns best with apartment visits.
Billing: Capslock charges your clients directly—either at registration or during the appointment.
| Session Length | Price |
|---|---|
| 20 Minute (prepared room only) | $40 + GST |
| 30 Minute | $60 + GST |
| 1 Hour | $100 + GST |
Cost Shouldn't Be a Barrier
Let's Find a Way to Make It Work
If pricing is a concern, please reach out—we'd love to talk through your options. Capslock can also help your organization explore sponsorship opportunities and funding grant applications to bring this program to your community at little or no cost to your residents.
Start the ConversationKind Words
From the Seniors We've Helped
“They are a thorough and patient teacher.”
“They provide excellent help with technical questions about my device (cell phone). They give clear instructions and helpful ways to learn.”
“They are an excellent resource. Very knowledgeable & friendly. They have solved every problem I've had.”
“They are very knowledgeable & personable! Thank you!”
“Service great. Above expectations. Very friendly.”
Bring Support for Seniors to Your Community
Run an independent living apartment, seniors club, or community organization? Let's talk about how Capslock can help your residents thrive with technology.