Managed IT Services

Guidance on choosing the most suitable cloud platform—OVH, Microsoft Azure, or Google Cloud—based on your business needs, workload types, and budgetary constraints.

Evaluation of your current IT environment to identify which workloads, applications, and data are suitable for migration to the cloud, ensuring a smooth transition without service disruption.

Development of a detailed migration plan that outlines timelines, required resources, and potential risks. Our team handles every aspect of the migration, including data transfer, application reconfiguration, and user training.

Implementation of hybrid cloud solutions that integrate on-premises infrastructure with cloud platforms, providing flexibility, scalability, and enhanced data management capabilities.

Setting up cloud-based servers, storage, databases, and other infrastructure elements, ensuring they are optimized for your business’s requirements in terms of performance and cost-efficiency.

Implementation of automated backup processes that regularly and securely copy your data to cloud storage, ensuring data integrity and easy recovery.

Quick and reliable recovery options in case of accidental deletions, ransomware attacks, or other data loss events, reducing downtime and maintaining business continuity.

Development of disaster recovery plans that outline recovery procedures, failover strategies, and timelines. Regular testing of these plans ensures your business is prepared for any type of disruption.

Integration of backup and disaster recovery strategies with your overall business continuity plan, ensuring that critical systems and data remain available under any circumstances.

Replication of critical data across multiple cloud regions or data centres to protect against localized disasters and ensure data availability.

Setup and configuration of SaaS applications like Microsoft 365, Google Workspace, Adobe and other cloud-based business tools. We ensure these applications are properly integrated with your existing systems and customized to meet your business processes.

Management of user accounts, permissions, and access rights to ensure secure and organized use of SaaS applications, preventing unauthorized access and data leaks.

Monitoring and management of software licenses to ensure compliance, reduce unnecessary costs, and optimize resource allocation based on user needs and usage patterns.

Integration of SaaS applications with on-premises or legacy systems to ensure seamless data flow and compatibility, enabling hybrid cloud scenarios that support both cloud and local resources.

Continuous monitoring of SaaS performance to identify and resolve issues, ensure application uptime, and maintain a positive user experience.

Analysis of cloud usage patterns and resource allocation to identify cost-saving opportunities, ensuring that you only pay for the resources you need.

Implementation of cloud security best practices, including encryption, identity management, and compliance audits, to safeguard your data and ensure adherence to regulatory requirements.

Installation and configuration of physical servers in your office or data centre, ensuring optimal placement, power management, and cooling for peak performance.

Implementation and management of cloud servers using platforms like AWS, Microsoft Azure, or Google Cloud. We design hybrid or fully cloud-based solutions to support your workloads and business applications.

Deployment of virtual servers using hypervisor technology like VMware or Microsoft Hyper-V, optimizing server utilization, reducing hardware costs, and improving resource management.

Continuous monitoring of server health, performance, and security. We perform regular updates, patching, and proactive maintenance to prevent disruptions.

Implementation of scalable storage solutions and backup strategies, including RAID configurations and network-attached storage (NAS), to ensure data availability and quick recovery options.

Configuration of access controls, encryption, and security policies to protect sensitive data and ensure compliance with industry standards.

Planning and installation of structured cabling systems, including CAT6/CAT6A Ethernet cables, fibre optics, and coaxial cables. We design cabling systems that support current and future network requirements.

Professional cable termination, labeling, and testing to ensure strong, reliable connections at all network endpoints.

Setup and organization of patch panels, racks, and network closets to provide an organized and easily manageable cabling system, reducing the likelihood of downtime due to cabling issues.

Assessment and upgrade of existing cabling infrastructure to support higher speeds, new technologies, and expansions, ensuring minimal disruption during the upgrade process.

Integration of structured cabling with wireless access points and repeaters to provide seamless network coverage across your facilities.

Setup and management of virtual machines (VMs) on platforms like VMware, Microsoft Hyper-V, or Oracle VM, allowing you to run multiple operating systems and applications on a single physical server.

Implementing VDI solutions to provide employees with secure, remote access to virtual desktops and applications, enhancing productivity and reducing the need for physical hardware.

Deployment of virtual storage solutions that aggregate physical storage resources into a unified virtual pool, improving data access speed, and management efficiency.

Configuration of virtualization technologies like failover clustering and live migration to provide high availability and quick recovery options for mission-critical systems.

Conducting a thorough analysis to identify critical business functions, processes, and resources, and determining the potential impact of disruptions on your operations.

Creation of a detailed DRP that includes recovery strategies for IT systems, data, and communications, with specific steps to restore functionality after a disaster.

Implementation of backup and replication solutions to ensure data is stored securely in multiple locations and can be restored quickly in case of data loss.

Regular testing of business continuity and disaster recovery plans to identify weaknesses and optimize response strategies, ensuring your business is prepared for any situation.

Installation and configuration of high-definition CCTV cameras with features like night vision, motion detection, and remote access to monitor your premises 24/7.

Design and implementation of data warehousing solutions that consolidate data from various sources, providing a central repository for analysis and reporting.

We configure Local Area Networks (LAN) and Wide Area Networks (WAN) to establish secure, efficient, and high-speed communication channels between devices and across locations.

Implementation of enterprise-grade wireless networks to provide reliable, high-speed internet access for employees and guests, featuring security protocols like WPA3 for robust protection.

Setting up Virtual Private Networks (VPNs) to enable secure remote access for employees working from home or in the field. VPNs encrypt all data transferred over the network, ensuring privacy and security.

Assistance with selecting and procuring the best networking equipment, such as routers, switches, and firewalls, to match your performance and budgetary requirements.

Implementation of structured cabling systems, including fibre optic and copper cabling, to ensure efficient and organized network infrastructure.

Deployment and management of advanced firewalls to prevent unauthorized access, monitor incoming and outgoing traffic, and set up security rules tailored to your business’s security policy.

Monitoring network traffic to detect unusual patterns that could indicate security breaches, along with automated prevention mechanisms to block suspicious activity.

Implementation of policies to regulate access to network resources, ensuring that only authorized devices and users can connect to your network.

Implementing robust VPN security measures to ensure safe, encrypted communications for remote users.

Centralized monitoring and analysis of network logs and security events to detect and respond to potential threats in real time.

Continuous surveillance of network activity to identify issues like bandwidth bottlenecks, latency problems, or potential security threats.

Regular analysis of network performance metrics such as throughput, latency, and packet loss, followed by necessary adjustments to optimize speed and reliability.

Monitoring network traffic to identify and manage high-usage areas, ensuring balanced traffic flow and preventing overloads.

Regular reporting on network performance and security, providing insights into potential vulnerabilities, configuration changes, and areas for improvement.

Addressing and resolving network issues before they impact your business operations, reducing downtime and maintaining service quality.

Our support team is equipped to handle a wide variety of technical issues remotely or on-site. For most software-related issues and basic troubleshooting, we offer remote assistance through secure connections, reducing response times and ensuring minimal disruption. For more complex problems that require hands-on intervention, we dispatch our technicians to your location to provide direct support.

We use a structured ticketing system to manage support requests efficiently. Each issue is logged, prioritized, and assigned to a dedicated technician, ensuring that all support requests are resolved in a timely and organized manner.

For critical incidents that occur outside of regular business hours, we offer emergency support to address urgent issues that could impact business operations, such as server outages or major security breaches.

We provide end-user training and maintain a knowledge base of common issues and solutions, empowering your team to resolve minor problems independently and reduce the need for frequent support requests.

Creating and managing user accounts for employees, contractors, and partners. We handle onboarding, role-based permissions, and account deactivation to ensure access rights are always up-to-date.

Setting up and enforcing access control policies to restrict user access based on roles and responsibilities, preventing unauthorized access to sensitive data and systems.

Implementing SSO solutions to streamline the login process, improve user convenience, and enhance security by reducing the number of credentials employees need to manage.

Adding an extra layer of security by implementing MFA solutions, requiring users to verify their identity through additional methods such as SMS codes or authentication apps.

Establishing and maintaining password policies, including complexity requirements, regular password changes, and password expiration rules, to strengthen security.

We perform in-depth diagnostics to identify the root cause of hardware issues, whether it’s faulty components, overheating, or connectivity problems.

Repair or replacement of defective hardware components, such as motherboards, hard drives, RAM, power supplies, and network cards. We use certified parts and ensure compatibility with your existing infrastructure.

Troubleshooting and fixing issues related to peripheral devices, such as printers, scanners, external drives, and displays.

Preventive maintenance and repair services for server and networking hardware to ensure optimal performance and extend equipment lifespan.

Managing warranty claims and coordinating with vendors to repair or replace defective equipment, reducing the burden on your internal IT staff.

Comprehensive scans of your systems to detect and analyze malware, viruses, spyware, ransomware, and other malicious software. We identify the source of the infection and assess its impact on your IT environment.

Using industry-leading tools and techniques, we eliminate identified threats and restore infected systems to their original state, ensuring no residual malicious code remains.

Restoring compromised systems to full functionality and recovering lost or corrupted data due to malware attacks, minimizing data loss and business disruption.

Applying security patches and updates to operating systems, software, and applications to close vulnerabilities that could be exploited by malicious software.

Implementing robust antivirus and anti-malware solutions, along with continuous monitoring, to detect and respond to future threats in real-time.

Regular system maintenance to prevent potential issues before they arise, including updates, patches, and performance optimizations.

Tracking and managing IT assets, such as hardware, software licenses, and warranties, to optimize utilization and reduce costs.

Support for managing and securing employee devices, such as laptops, tablets, and smartphones, including remote wipe capabilities and device tracking.

Maintaining detailed documentation of your IT environment, including network diagrams, system configurations, and support histories, to improve transparency and facilitate efficient issue resolution.

We assess your current technology landscape and identify areas for improvement. Based on your business objectives, we create a strategic IT plan that outlines key initiatives, technology upgrades, and process improvements.

Evaluation and selection of hardware and software solutions that support your business’s needs, whether it’s upgrading servers, implementing new software systems, or transitioning to cloud-based solutions.

Research and recommendations on emerging technologies like AI, IoT, and machine learning that can enhance business operations, improve efficiency, or open up new revenue streams.

Planning and implementing digital transformation initiatives that leverage technology to streamline operations, improve customer experience, and support new business models.

Detailed project plans for implementing new technology solutions, including timelines, resource requirements, risk assessments, and change management strategies to ensure smooth adoption.

Development of a comprehensive IT budget that outlines anticipated expenses for hardware, software, support, and other technology needs. We prioritize spending to focus on high-impact projects and avoid unnecessary expenditures.

Evaluation of potential technology investments, considering both the costs and expected benefits to ensure that every dollar spent supports your strategic objectives.

Advising on the best allocation of resources—whether it’s personnel, equipment, or technology—based on the demands of current and future projects.

Assistance with identifying, selecting, and managing IT vendors and service providers to ensure you get the best value and service for your investments.

Comprehensive analysis of the total cost of ownership for IT assets, helping you understand ongoing costs such as maintenance, upgrades, and training, beyond the initial purchase price.

Comprehensive risk assessments to identify potential IT vulnerabilities and threats. We then recommend and implement strategies to mitigate these risks, from security enhancements to process improvements.

Advising on best practices for data protection, including encryption, access controls, and secure data handling procedures, to safeguard sensitive information and maintain customer trust.

Analysis of the potential impacts of IT disruptions on business operations, and development of risk management plans that prioritize critical systems and data.

Creation of disaster recovery and business continuity plans to ensure your business can quickly recover from IT incidents, natural disasters, or other unexpected disruptions.