Why This Matters

Bridging the digital divide—one resident at a time.

Capslock is committed to extending our I.T. expertise to the cherished members of our community who live in independent apartments and participate in Seniors Clubs. Our Support for Seniors program empowers older adults with the tools and confidence they need to navigate today's digital landscape.

Technology plays an ever-growing role in daily life, and seniors deserve equitable access to its benefits. We deliver a seamless, user-friendly experience—helping seniors embrace technology, connect with loved ones, access vital services, and enhance their overall quality of life.

Transparency, accessibility, and personalized assistance are at the forefront of everything we do. Together we can help our seniors thrive in the digital age while preserving their independence.

How We Help

What We Support

Real-world, everyday tech help—taught one step at a time.

Participant Testimonial

“As a selectively modern senior, technology has missed out on being selected to go modern. So I very much appreciate having free, consistent, supportive help in things connected to technology. No need to stress or worry. Good for my overall healthy state of mind.

I simply book an appointment, bring in my resistant device and let the experts do their magic. And sometimes I swear magic had been performed. Many smiles and lighter shoulders can be seen leaving the SASA site. Cheers”

Smart Devices

Setting up Smart TVs, printers, and other smart home devices.

Device Diagnostics

Diagnosing issues with phones, laptops, computers, and tablets.

Account & Password Help

Assistance accessing website accounts and safely resetting passwords.

Video Calls

Connecting to and using video conferencing tools like Zoom to stay in touch.

Social Media

Learning how to use Facebook, Instagram, and other social apps with confidence.

Safe Browsing & Shopping

Searching, shopping, and browsing safely with Google and trusted sites.

Cellphone Basics

Texting, email, taking photos, and navigating your cellphone day-to-day.

Referrals

Guidance on approaching a trusted third party when a job is out of scope—Capslock can refer out.

Our Boundaries

Support Limitations

For the protection of both seniors and our technicians, there are a few things we will not do on a senior's behalf.

Handling a credit card or purchasing anything online on behalf of a senior.
Any device maintenance that involves the deletion of data.
Virus removal (without prior notice).
Working with or on any device or data that involves illegal activity or explicit material (at Capslock's discretion).

Our Promise

Care You Can Count On

Every visit is built on trust, skill, and genuine respect for the seniors we serve.

Confidentiality

Your personal information, accounts, and data stay private. We treat every conversation and device with discretion—during our work together and long after.

Professional Staff

Our consultants are knowledgeable, patient, and clear communicators. They explain technology in plain language and leave you with strategies you can use on your own.

Kind Hearts

We meet seniors where they are—without judgment or rush. Every visit is supportive, encouraging, and focused on building confidence, not just fixing devices.

Program Packages

Two Ways to Partner With Capslock

On-site at your building or in-home through a Home Visit program—each model offers flexible admin: your team manages bookings, or residents book and pay directly with Capslock.

On-Site

Building-Provided Care

I.T. support at your building—prepared room or apartment visits.

For independent living buildings, seniors clubs, and community organizations that want Capslock on site on a recurring schedule. Residents receive help with phones, tablets, computers, smart devices, and everyday tech—without traveling off property.

Booking: Either your staff coordinates the day’s schedule and Capslock follows it, or residents book their own slots directly with us during your scheduled block. Visits can happen in a prepared room (20 min minimum) or in-unit (30 min–1 hour recommended).

Your Organization Handles Admin

You book the block, manage the schedule, and may offer the service free or resell it. Capslock bills your organization monthly—the full block is billed even if not all time is booked.

Block	Price / Visit
3-Hour Block	$250 + GST
4-Hour Block	$300 + GST
7.5-Hour Block (w/ 30 min lunch)	$500 + GST
Multiple Visits / Week	Please inquire

Billed Direct to Resident

Minimal admin for your team—residents book with Capslock by phone or online during your scheduled on-site block. Payment at registration or at the appointment.

Session Length	Price
20 Minute (prepared room only)	$40 + GST
30 Minute	$60 + GST
1 Hour	$100 + GST

In-Home

Home-Visit Care

I.T. support brought directly to residents in their suites.

For Home Visit organizations serving independent living communities. Capslock travels unit-to-unit alongside your team—helping seniors who prefer support in their own home or have mobility barriers that make a central clinic difficult.

Booking: Either your Home Visit program builds Capslock into the day’s route, or residents schedule their own in-home appointments during your recurring visit days. Sessions are typically 30 minutes to one hour per suite.

Your Organization Handles Admin

Your Home Visit team coordinates the route and schedule. Capslock bills your organization monthly for scheduled blocks or visit days.

Block	Price / Visit Day
Half-Day (up to 4 suites)	$300 + GST
Full-Day (up to 8 suites)	$500 + GST
Recurring Weekly Route	Please inquire

Billed Direct to Resident

Residents book their own in-home session with Capslock. We handle scheduling and payment—your team simply provides building access on visit days.

Session Length	Price
30 Minute (in-suite)	$55 + GST
1 Hour (in-suite)	$85 + GST
Outside Edmonton & St. Albert (travel surcharge)	$30 + GST

Cost Shouldn't Be a Barrier

Let's Find a Way to Make It Work

If pricing is a concern, please reach out—we'd love to talk through your options. Capslock can also help your organization explore sponsorship opportunities and funding grant applications to bring this program to your community at little or no cost to your residents.

Start the Conversation

Kind Words

From the Seniors We've Helped

“Candace always provides excellent service and support with the technical issues I present to her. She is incredibly patient and clarifies the information she shares with me. When I approach a similar task on my own, I have the skills in place!”

— Marcia L.

“I have received outstanding service from the IT team at Capslock. The consultants are very knowledgeable, professional and supportive. They clearly communicate usable strategies to improve my computer skills!”

— Marcia L.

“They are a thorough and patient teacher.”

— Juliette H.

“They provide excellent help with technical questions about my device (cell phone). They give clear instructions and helpful ways to learn.”

— Nancy T.

“They are an excellent resource. Very knowledgeable & friendly. They have solved every problem I've had.”

— Gwen J.

“They are very knowledgeable & personable! Thank you!”

— Lou J.

“Service great. Above expectations. Very friendly.”

— Ken K.

Bring Support for Seniors to Your Community

Run an independent living apartment, seniors club, or community organization? Let's talk about how Capslock can help your residents thrive with technology.

Contact Us Call 780-801-1171